Business Office Manager

Company Name:
Atrium Centers
Atrium Centers is a leading provider of short-term post-acute rehabilitation and
long-term nursing care. We currently operate 44 skilled nursing centers in
Ohio, Michigan, Kentucky, and Wisconsin with nearly 4,000 beds.
Our reputation is defined by our employees, the caring and skilled staff
members who are the foundation of our award-winning communities.
We are committed to treating each individual with respect and dignity in a
homelike environment. Our professional and caring staff provides exceptional
services tailored to the individual needs of residents and meeting the highest
industry standards.
To supervise, coordinate, and perform business office functions under the direction of the Administrator in accordance with sound accounting practices.
Develop specific plans for the operation of the business office.
Establish good working relationships with other departments.
Establish sound priorities in task accomplishment.
Act decisively when progress on the job is delayed.
Able to meet established schedules and deadlines.
Supervise office personnel to ensure compliance with established facility policies and procedures.
Establish and maintain an adequate filing system.
Interview and select the most qualified applicants.
Orient and train new office staff and participate in recruitment of personnel.
Supervise office staff in daily assignments to ensure compliance with established deadlines and accuracy of work.
Evaluate performance, provide feedback and counsel as needed.
Maintain records, manage budgets, and office supplies.
Review personnel complaints and grievances and ensure that all personnel are treated consistently by policy and applicable law.
Support and assist with federal, state and Company Corporate Compliance policies, to include alerting management to potential non-compliance issues and the preparation of correction plans.
Participate in regularly scheduled department head meetings, management staff meetings, and other mandatory meetings.
B.Preparation of Reports Functions
Complete and maintain accurate census reports; verify information on in-coming reports and resolve discrepancies per established guidelines; submit information and reports timely to Company and vendors.
Assure that adequate financial records and cost reports are submitted to authorized government agencies as directed.
Verify resident financial information prior to admission.
Update resident financial information, as necessary.
Accumulate, maintain, and provide statistics as directed.
Receivable Functions
Pursue past due accounts consistently and maintains proper back-up documentation.
Obtain and submit all required documentation to bill third-party payors as per program/Company guidelines.
Maintain contact with insurance companies, responsible parties, governmental agencies, etc. to ensure that all paperwork and other requirements are met for the satisfaction of a resident's charges.
Accurately bill room, board, and ancillary charges.
Accurately communicate information to the resident and/or the resident's responsible party that has the potential to impact financial liability and responsibility.
Discuss all problem collections with Administrator and resolve them within the established timeframe.
Provide on-going communication and information to facility attorney(s) related to collection matters.
Act to prevent accounts from becoming past due.
Make bank deposits in accordance with Company policy.
D.Funds Management Functions
Implement a system of checks and balances as related to the resident trust and general petty cash accounts.
Maintain residents'' trust funds according to the Federal, State, and Company guidelines.
Recommend policies and procedures for the safeguarding of resident funds and valuable.
Safeguard resident funds and valuables entrusted to the business office.
Deposit and make receipts of all funds received, per Company policy.
Reconcile the resident trust fund monthly, immediately reporting any discrepancies to the Administrator.
Maintain the general petty cash fund according to sound accounting practices and Company guidelines.
Reconcile the general petty cash fund monthly, immediately reporting any discrepancies to the Administrator.
Verify the accuracy of all checks written on the resident trust accounts and general petty cash accounts prior to the distribution of the check.
Payable Functions
Ensure accuracy of vendor information.
Communicate vendor information to Company in a timely fashion and in the manner prescribed by Company policy.
Review bills and invoices for price discrepancies and other errors.
Contact vendors when billing discrepancies are discovered.
Receive vendor telephone calls, answering questions related to the payment of invoices.
Process invoices for payment.
F.Payroll Functions
Process new employee information in a timely fashion and in the manner prescribed by Company policy.
Process employee information changes in a timely fashion and in the manner prescribed by Company policy.
Verify the accuracy of the payroll check to the data contained in the payroll system.
Distribute payroll checks in accordance with Company policy.
Resolve payroll discrepancies with the appropriate member(s) of the management staff.
G.Residents' Rights Functions
Understand, comply with, and promote the Residents' Bill of Rights.
Maintain confidentiality of resident records and show respect for residents' personal property.
Treat residents with dignity and establish positive relationships with resident families.
Promote positive relationships with residents, visitors and regulators, to include presenting a professional appearance and attitude.
Report immediately all violations of Residents' Rights.
H.Marketing Functions
Welcome new residents and their families, new employees, and guests.
Tour potential residents and/or their families through the building, in the absence of the Marketing Director.
Promote the services offered by the facility to residents, residents' families, staff, and members of the community.
Speak to community groups and organizations about the services provided by the facility and payment options in long-term care, in general.
I.HIPAA Compliance Functions
?Maintain the confidentiality and security of all PHI, (Personal Healthcare Information) as defined by HIPAA, (Health Insurance Portability and Accountability Act), unless the resident or employee consents and authorizes the use or disclosure of PHI or that which is permitted by the HIPAA Privacy Standard. This includes healthcare information, oral or written, which is individual identifiable information relating to a resident's or employee's health and healthcare needs or payment for healthcare. ? Follow Essex Healthcare's policies and procedures designed to comply with these standards.
Quality Improvement Function
Participate in Quality Improvement and Corporate Compliance Programs.
Identify practices that could be improved to enhance service delivery to employees, residents, and families.
Assist in ensuring that quality improvement measures are continually maintained.
Maintain open rapport with all staff and all departments to ensure that a team effort is achieved in providing superior services in the facility.
Understand and follow the Corporate Standards of Conduct policies.
B.Safety and Sanitation Functions
Understand and follow established safety rules.
Ensure cleanliness of the business office.
Promptly report accidents, incidents, and unsafe and hazardous conditions and equipment.
Ensure business office supplies are used in an appropriate and safe manner and in a fashion that comports with the product's intended use.
Ensure safety and security of business office supplies.
C.Staff Development Functions
Conduct, attend, and participate in orientation, training, in-service educational activities, and staff meetings for business office and general staff.
Conduct, attend, and participate in orientation, education programs, and meetings for residents and/or their families.
Attend all mandatory in-services.
D.All Other Duties as Assigned
Walking, reaching, and bending. Grasping, pushing, pulling, and lifting a minimum of 50 pounds. Fine hand-motor coordination. Ability to read and write in English. Ability to distinguish smells and temperatures. Ability to identify potentially hazardous conditions by sight. Ability to communicate to personnel, residents, families, and outside agencies. Ability to communicate using a telephone. Ability to remain calm under stress. Ability to think clearly and make decisions. Ability to prepare, understand, and interpret the financial information. Ability to work with numbers and pay attention to minute details. Ability to maintain strict confidentiality of resident and facility information. Ability to manage multiple priorities simultaneously. Ability to understand and instruct personnel, concerning training and education. Ability to safely operate a motor vehicle.
Must have at least three years bookkeeping experience. Business office experience in a long-term care facility preferred. Related administrative experience at a level necessary to accomplish the job.
Must be able to operate a computer. Experience in the Microsoft software package preferred.
Must have the ability to read and write in English, and follow oral and written directions. Ability to plan, organize, develop, implement and interpret the programs, goals, objectives, policies and procedures, etc., that are necessary for providing proper administrative procedures and maintaining a sound operation.
Must be able to relate positively and favorably to residents and families and to work cooperatively with other employees.
Must meet all federal, state and local health regulations and pass a post-employment-offer physical exam. This requirement includes drug screening, criminal background investigation, and reference inquiries.
Must be able to perform the essential functions of this job, with or without accommodation.
ID: 2014-1095
# of Openings: 1
Job Locations: US-MI-Gladwin
Category: Non-Nursing

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